Delivery & Returns
Delivery
Everything below matches what you see at checkout. If the two ever disagree, checkout is correct — please tell us so we can fix this page.
Shipping cost
- Free shipping on orders over $60 — applied automatically at checkout, no code needed.
- Under $60: a flat $4.95 for international delivery.
- Turkey: $3.99 standard, $7.99 express.
Where we ship
Across Europe and the UK, the United States and Canada, and a number of other countries including Australia, New Zealand, the United Arab Emirates, Israel, Japan, South Korea, Singapore, Hong Kong and Malaysia. The exact list and price for your address are shown at checkout.
Processing and delivery time
Orders are packed within 1–2 business days. Orders placed at the weekend or on a public holiday start processing on the next business day.
The delivery estimate for your address is calculated and displayed at checkout before you pay.
Tracking
You receive a tracking link by email as soon as your parcel is dispatched. Tracking often takes 2–4 days to start updating, so an empty tracking page on day one is normal.
Customs, import duties and VAT
Import duties and VAT are not included in the price and are not collected at checkout. Depending on the country you live in, the carrier may ask you to pay them before delivery, sometimes with a small handling fee. If that happens and you would rather not accept the parcel, tell us and we will refund you in full once it comes back to us.
Returns & refunds
14-day right of withdrawal (EU & UK)
If you are a consumer in the European Union or the United Kingdom, you may cancel your order within 14 days of receiving it, without giving a reason. Contact us with your order number before the 14 days are up. You then have a further 14 days to send the item back, and we refund the full amount — including standard outbound shipping — within 14 days of receiving the item or proof of return.
30-day satisfaction guarantee
Beyond the statutory withdrawal period we accept returns for up to 30 days from delivery, on unused items in their original packaging.
How to return an item
- Contact us with your order number and a short note about the issue.
- We reply within one business day with the return address and instructions.
- Pack the item securely and ship it back, with your order number inside the parcel.
- Once the return arrives and is checked, we issue the refund to your original payment method.
Return shipping costs
If the item is faulty, damaged in transit, or not what you ordered, we cover return shipping. For change-of-mind returns, the customer pays return shipping.
Damaged or faulty items
Send us a photo of the item and the packaging within 48 hours of delivery. We send a replacement or issue a full refund, whichever you prefer, at no cost to you.
Refund timing
Refunds go back to the original payment method. Depending on your bank it can take a further 5–10 business days to appear on your statement.