Refund policy
Returns & refunds
We want you to be happy with what you ordered. If something is not right, we will make it right.
14-day right of withdrawal (EU & UK)
If you are a consumer in the European Union or the United Kingdom, you may cancel your order within 14 days of receiving it, without giving a reason. Contact us with your order number before the 14 days are up.
After telling us, you have a further 14 days to send the item back. We refund the full amount, including standard outbound shipping, within 14 days of receiving the item or proof of return.
30-day satisfaction guarantee
Beyond the statutory withdrawal period, we accept returns for up to 30 days from delivery on unused items in their original packaging.
How to return an item
- Contact us with your order number and a short note about the issue.
- We reply within one business day with the return address and instructions.
- Pack the item securely and ship it back, with your order number inside the parcel.
- Once the return arrives and is checked, we issue the refund to your original payment method.
Return shipping costs
If the item is faulty, damaged in transit, or not what you ordered, we cover return shipping. For change-of-mind returns, the customer pays return shipping.
Damaged or faulty items
Send us a photo of the item and the packaging within 48 hours of delivery. We send a replacement or issue a full refund, whichever you prefer, at no cost to you.
Items we cannot accept
- Items returned without their original packaging
- Items damaged through misuse
- Products where a hygiene seal has been broken, once opened
Refund timing
Refunds go back to the original payment method. Depending on your bank it can take a further 5–10 business days to appear on your statement.
Unclaimed parcels
If a parcel comes back to us because the address was incomplete or the delivery was not collected, we refund the item price minus the outbound shipping cost.