Shipping policy
Shipping
Everything below matches what you see at checkout. If the two ever disagree, checkout is correct — please tell us so we can fix this page.
Shipping cost
- Free shipping on orders over $60 — applied automatically at checkout, no code needed.
- Under $60: a flat $4.95 for international delivery.
- Turkey: $3.99 standard, $7.99 express.
Where we ship
Across Europe and the UK, the United States and Canada, and a number of other countries including Australia, New Zealand, the United Arab Emirates, Israel, Japan, South Korea, Singapore, Hong Kong and Malaysia. The exact list and price for your address are shown at checkout.
Processing time
Orders are packed within 1–2 business days. Orders placed at the weekend or on a public holiday start processing on the next business day.
Delivery time
The delivery estimate for your address is calculated and displayed at checkout before you pay. Estimates are not guarantees — customs, weather and carrier delays can extend them.
Tracking
You receive a tracking link by email as soon as your parcel is dispatched. Tracking often takes 2–4 days to start updating, so an empty tracking page on day one is normal.
Customs, import duties and VAT
Import duties and VAT are not included in the price and are not collected at checkout. Depending on the country you live in, the carrier may ask you to pay them before delivery, sometimes with a small handling fee. If that happens and you would rather not accept the parcel, tell us and we will refund you in full once it comes back to us.
Wrong or incomplete address
Please check your address carefully at checkout. If a parcel comes back to us because the address was wrong, we can resend it once the return reaches us; resend shipping may apply.
Parcel not arrived?
If your order has not arrived within 25 business days of dispatch, contact us and we will either resend it or refund you in full.