Legal notice

1. The parties

Seller

Legal name: Remzi Kaan Çağlar
Trading as: Solfetti
Address: Ölüdeniz Mahallesi, 210. Sokak No: 5, 48300 Fethiye / Muğla, Türkiye
Email: info@norogr.com
Telephone: +90 553 832 90 42
Tax number (VKN): 2180338857

Buyer

The person who places an order through solfetti.com. The name, delivery address, email address and telephone number entered at checkout form part of this agreement.

2. Subject of the agreement

This agreement sets out the rights and obligations of both parties in relation to the sale and delivery of the products ordered through solfetti.com, in accordance with the Turkish Consumer Protection Law no. 6502 and the Regulation on Distance Contracts, and — where the Buyer is a consumer resident in the European Union or the United Kingdom — the consumer rights granted by the law of the Buyer's country of residence.

3. Products, prices and payment

The name, quantity, unit price, shipping cost and total amount of the products ordered are shown on the order summary before payment and are repeated in the order confirmation email. That summary forms part of this agreement.
All prices are shown in US dollars (USD) and include no import duties or VAT of the destination country.
Prices may change at any time, but a change never affects an order already placed.
Payment is made at checkout using one of the payment methods displayed there. Card details are entered directly into the payment provider's system; the Seller does not see or store full card numbers.
If the payment is not completed or is later reversed by the bank, the Seller is released from the obligation to deliver.

4. Delivery

Standard delivery is complimentary on every order — no code and no minimum spend. If an expedited option is available for the Buyer's address, its price is shown at checkout.
Orders are packed within 1–2 business days. Orders placed at the weekend or on a public holiday start processing on the next business day.
Standard delivery is estimated at 7–15 business days. The estimate for the Buyer's address is displayed at checkout before payment. Estimates are not guarantees — customs, weather and carrier delays can extend them.
Delivery is made to the address entered at checkout. If nobody is available at that address, the parcel may be delivered to another person at the same address or held by the carrier.
The maximum delivery period is 30 days from the date of the order. If the product cannot be delivered within that period, the Buyer may cancel the order and receive a full refund.
Import duties and VAT may apply depending on the destination country and local rules. They are not included in the price. If an order is subject to additional charges, the carrier or the local authority may contact the Buyer.
If an order has not arrived within 25 business days of dispatch, the Buyer should contact the Seller, who will investigate the shipment and put it right.
Shipping costs and the destinations served are set out in the Shipping policy, which forms part of this agreement.

5. Right of withdrawal

The Buyer may withdraw from this agreement within 14 days of receiving the product, without giving any reason and without paying any penalty.

The period starts on the day the Buyer, or a person nominated by the Buyer, takes physical possession of the product. Where an order is delivered in several parcels, it starts on the day the last item is received.
To exercise the right, the Buyer notifies the Seller at info@norogr.com before the 14 days are up, quoting the order number. A clear statement is enough; no particular form is required.
After notifying the Seller, the Buyer has a further 14 days to send the product back.
The Seller refunds the full amount paid, including the standard outbound shipping cost, within 14 days of receiving the product back or of receiving proof that it has been sent — whichever is earlier. The refund is made to the payment method used for the order.
For a withdrawal without cause, the Buyer pays the return shipping cost. Where the product is faulty, damaged in transit or not what was ordered, the Seller covers the return shipping.
The Buyer is responsible for any loss in value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.

Beyond this statutory period, the Seller voluntarily accepts returns for up to 30 days from delivery on unused items in their original packaging. The full procedure is set out in the Refund policy, which forms part of this agreement.

6. Cases where the right of withdrawal does not apply

Products made to the Buyer's specifications or clearly personalised.
Sealed products which are not suitable for return for reasons of hygiene or health protection, once the seal has been broken after delivery.
Products that have been mixed inseparably with other items after delivery.
Products damaged through misuse, or returned without their original packaging.

7. Obligations of the Buyer

To give accurate and complete delivery details. If a parcel is returned because the address was wrong or incomplete, the Buyer should contact the Seller to arrange the next step.
To inspect the parcel on delivery and, where the packaging is visibly damaged, to have the carrier record it before signing.
To report damaged or faulty items to the Seller, with a photo of the item and its packaging, within 48 hours of delivery.
To be at least 18 years old, or to have the consent of a parent or guardian, when placing an order.

8. Obligations of the Seller

To deliver the product in sound condition, complete, and in line with the description shown at the time of the order.
To send the order confirmation and this agreement to the Buyer's email address in a durable form.
To refuse or cancel an order and refund it in full where a product is unavailable, a pricing error has occurred, or the order appears fraudulent.
To repair, replace or refund faulty products in accordance with the applicable consumer law.

9. Product safety

The products sold are consumer accessories, not medical or safety equipment. Battery-powered items contain lithium-ion cells and must be charged and stored as described on the Product Safety page. Inflatable pool accessories are not life-saving devices and offer no protection against drowning.

10. Force majeure

Neither party is liable for a delay or failure to perform caused by events outside its reasonable control — including natural disasters, fire, epidemics, strikes, customs closures, carrier disruptions and failures of the communications infrastructure. If such an event prevents delivery, the Seller informs the Buyer and refunds any amount already paid.

11. Complaints and disputes

Complaints should first be sent to info@norogr.com. The Seller aims to reply within one business day.

Consumers in Türkiye may apply to the District or Provincial Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court in their place of residence or in the place where the transaction took place, up to the monetary limits announced each year by the Ministry of Trade.
Consumers in the European Union may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

This agreement is governed by Turkish law. Nothing in it deprives the Buyer of the protection of the mandatory consumer law of the Buyer's country of residence.

12. Validity

This agreement takes effect when the Buyer confirms the order at checkout. It is stored electronically by the Seller and a copy of the order confirmation is sent to the Buyer by email, so that the Buyer can access it at any time. The version published on this page at the time of the order is the version that applies to that order.

Last updated: 3 September 2026